Frequently Asked Questions (FAQ)!

Is the product genuine?

Yes. All LEGO, Brickarms, BrickWarriors and Mega Construx are genuine, in the same condition as described on the product page. If found to be not as committed, the shop will refund 100%.

Will I receive the exact product as pictured?

You can rest assured that the product you receive will be the same as the image displayed and described on the product page.

All images are for illustration purposes only and best represent the actual details of the product. In case of slight differences in color or details due to photographic lighting, display screens or different production batches, the product is still guaranteed to be the same model and quality as described.

How can I return/exchange an item?

If the product you received is not as described or has a manufacturer defect, you can request an exchange/return within 14 days from the date of receipt.

To exchange/return, please contact us via zalo or messenger and provide order information and reason for exchange/return. After confirmation, we will provide detailed instructions on how to return the product.

Returned/exchanged products must be intact, unused, and retain all packaging and accessories.

How long is the delivery time?

Ho Chi Minh City: 1-2 working days. Other provinces/cities: 2-5 working days depending on the shipping unit.

Where can I get delivery?

We support nationwide delivery. Your order will be shipped to the address you provide when ordering, including both inner city and suburban areas.

Alternatively, we can also deliver to your office, business address or any location of your choice, as long as the carrier is accessible.

How can I pay?

Support COD (cash on delivery) and bank transfer.

How is shipping fee calculated?

Fees are calculated based on the weight/volume of the order and the delivery address. The system will automatically calculate at the payment step; orders from 500,000 VND or more are free shipping.

How to deal with missing/missing pieces?

This is very rare for new sealed sets, but if a piece is missing, please contact the shop. We will contact the manufacturer or replace it with an equivalent piece if available.

Do Brickarms/BrickWarriors fit LEGO minifigures?

Yes. Accessories are designed to be compatible with LEGO minifigure size, made of durable and safe ABS plastic according to the manufacturer.

CONTACT US IF YOU HAVE ANY QUESTIONS